Finding the right pair of jeans can be challenging, but we want to make it easier. Though we offer self-service options for free exchanges, returns, and repairs, we encourage you to speak with one of our product experts first. Reach us by emailing, texting, or using live chat.
RETURNS, EXCHANGES & REPAIRS
FREE EXCHANGES
Exchange your purchase for another color or size, or receive credit towards another order. We'll cover shipping both ways.
RETURNS
Our returns process is simple—visit our self-service returns portal below, or speak to a returns expert for quicker service.
REPAIRS
Do your favorite RE/DONE's need a bit of love? We offer free repairs for life on qualifying products.
FREE EXCHANGES
Exchanges your purchase for another color or size, or receive credit towards another order. We'll cover shipping both ways.
RETURNS
Our returns process is simple—visit our self-service returns portal below, or speak to a returns expert for quicker service.
REPAIRS
Do your favorite RE/DONE's need a bit of love? We offer free repairs for life on qualifying products, including all of our denim.
FREQUENTLY ASKED QUESTIONS
HOW DO I REQUEST A RETURN / EXCHANGE?
- Please visit the Domestic Returns Center or International Returns Center
- Returns/Exchanges can be authorized within 14 days of the Fulfilled Date
- International orders may only be returned at this time. Please place a new order if you wish to exchange or email Customer Care for help
- Products that are listed as Final Sale are not eligible for return
- Products must be in the condition they were shipped to be accepted for a refund
- A Shipping Fee will be deducted from the total amount while exchanges are free
- The cost to return is based on the weight of the return and is quoted during the process of creating a return
- Marketplace products can only be returned or exchanged within 7 days of receipt
- We reserve the right to refuse any return that does not fall within our policy standards
PROMOTIONS / SALES / DISCOUNT CODES
- Promo codes that are applied to Original or Full price product can be returned for a refund or exchange
- Promo codes that are applied to Final Sale or Sale product is not eligible for return or exchange
- VIP sale product may be returned so long as the product page does not say "Final Sale"
- Product marked as "Final Sale" are not eligible for return
DO YOU OFFER PRICE ADJUSTMENTS?
- Price adjustments can be made within 14 days from when the order is placed
- We do not offer price adjustments on items that are purchased at a sale or marked down price that are then further reduced
- We do not offer price adjustments to match other retailers
DAMAGES & REPAIRS
- We offer Free Repairs for Life for our Levi's products
- We offer replacements for Hanes Tees and Original items within 1 year of purchase date if damaged
- Please email Customer Care with photos and a detailed description of what you would like to us to repair