Returns & Exchanges
Return Policy
- All sale items are Final Sale and are not eligible to be returned or exchanged
- Fees: A return shipping fee will be deducted from the total amount
- All items must be unworn with tags attached to be accepted for return or exchange
- We reserve the right to refuse or deny any return that shows signs of wear
- Items purchased from RE/DONE are eligible for a refund if they are returned/postmarked within 14 days of the shipped date.
How can I make an exchange?
- Please visit https://shopredone.returnly.com/ to select your order and item(s), select the reason, and size you want to receive instead.
- You will receive an email with Return Instructions and a new Order Confirmation
How can I make a Return?
- Please visit https://shopredone.returnly.com/ to select your order and item(s), select the reason for return, and choose Return.
- Click at the bottom of the page to Complete the Return Process.
- Once completed you will receive an email with Return Instructions and Shipping Label
Promo Codes
- Discount codes may be applied to a Full Price or Sale Price item
- Full price items + promo code may be returned for a refund
- Sale items + promo code may not be returned
- Exclusions may apply
Do you offer Price Adjustments?
- We offer price adjustments within a 14 day time period from when the order is placed
- We do not offer price adjustments for items that are purchased at a sale or marked down price
- We do not offer price adjustments to match other retailers.
How to send in an international return?
- Please visit https://web.global-e.com/returns/portal/mZ78/ to initiate your return
Repairs
- Re/done offers Free Repairs for Life. Please email customercare@shopredone.com with a photo of the damaged area and what you would like repaired