Returns & Exchanges

Return Policy
  • All sale items are Final Sale and are not eligible to be returned or exchanged
  • Fees: A return shipping fee will be deducted from the total amount
  • All items must be unworn with tags attached to be accepted for return or exchange
  • We reserve the right to refuse or deny any return that shows signs of wear
  • Items purchased from RE/DONE are eligible for a refund if they are returned/postmarked within 14 days of the shipped date.
How can I make an exchange?
  • Please visit https://shopredone.returnly.com/ to select your order and item(s), select the reason, and size you want to receive instead.
  • You will receive an email with Return Instructions and a new Order Confirmation
How can I make a Return?
  • Please visit https://shopredone.returnly.com/ to select your order and item(s), select the reason for return, and choose Return.
  • Click at the bottom of the page to Complete the Return Process.
  • Once completed you will receive an email with Return Instructions and Shipping Label
Promo Codes
  • Discount codes may be applied to a Full Price or Sale Price item
  • Full price items + promo code may be returned for a refund
  • Sale items + promo code may not be returned
  • Exclusions may apply
Do you offer Price Adjustments?
  • We offer price adjustments within a 14 day time period from when the order is placed
  • We do not offer price adjustments for items that are purchased at a sale or marked down price
  • We do not offer price adjustments to match other retailers.
How to send in an international return?
  • Please visit https://web.global-e.com/returns/portal/mZ78/ to initiate your return
Repairs
  • Re/done offers Free Repairs for Life. Please email customercare@shopredone.com with a photo of the damaged area and what you would like repaired