Returns & Exchanges
Return Policy
- All sale items are Final Sale and are not eligible to be returned or exchanged
- Fees: A return shipping fee will be deducted from the total amount
- All items must be unworn with tags attached to be accepted for return or exchange
- We reserve the right to refuse or deny any return that shows signs of wear
- Items purchased from RE/DONE are eligible for a refund if they are returned/postmarked within 14 days of the shipped date.
- Exchanges
- We offer Free Exchanges for alternative sizes of the same style and wash/color
- Promo Codes
- Discount codes can be used toward any item and returned. If the code is applied to a Final Sale or Sale item, it will not be eligible for return
- Price Adjustments
- We offer price adjustments within a 14 day time period from when the order is placed
- We do not offer price adjustments for items that are purchased at a sale or marked down price
- We do not offer price adjustments to match other retailers
- How to send in a domestic return
- Please visit https://shopredone.returnly.com/ for instructions and to make your return
- How to send in an international return
- Please visit https://web.global-e.com/returns/portal/mZ78/ to make your return
- Restocking Fee
- If 5 or more items are returned from the same order the customer will be charged a 20% restocking fee that will be automatically deducted from your return.
- Damaged Product
- If you receive an item that is damaged, please contact customer service immediately. Many products, particularly those with distressed styling, do wear out or develop holes with regular wear-and-tear over time.
- Repairs
- If your jeans rips or tears please email customercare@shopredone.com with photos and a detailed description of what you would like repaired.
- https://shopredone.com/pages/repairs-for-life