Returns & Exchanges
Return Policy
- Returns/Exchanges can be authorized within 14 days of the Fulfilled Date
- Products that are marked down from the original price are not eligible for return
- Products that are listed as Final Sale are not eligible for return
- Products must be in the condition they were shipped to be accepted for a refund
- A Shipping Fee will be deducted from the total amount while exchanges are free
- The cost to return is based on the weight of the return and is quoted during the process of creating a return
- Marketplace products can only be returned or exchanged within five days of receipt
- All Marketplace returns are subject to a nonrefundable 20% restocking fee
- We reserve the right to refuse any return that does not fall within our policy standards
Marketplace Return Policy
- Marketplace products can only be returned or exchanged within five days of fulfilled date
- All Marketplace returns are subject to a nonrefundable 20% restocking fee
- Sale items are Final and cannot be returned
- We reserve the right to refuse any return that does not fall within our policy standards
How can I make an exchange?
- Please visit https://shopredone.returnly.com/
- Enter your order number and zip code or email
- Select the item and reason for exchange
- Select the Exchange to select a different size or Find something else to shop a different collection
- Choose the item you want in exchange, size, color, and confirm
- Once finalized you will receive an email with Return Instructions and link to download a return label, as well as a new Order Confirmation
How can I make a Return?
- Please visit https://shopredone.returnly.com/
- Enter your order number and zip code or email
- Select the item and reason for return
- Once finalized you will receive an email with Return Instructions and link to download a Shipping Label or QR code
Promo / Discount Codes
- Promo codes that are applied to Original or Full price product can be returned for a refund or exchange
- Promo codes that are applied to Final Sale or Sale product is not eligible for return or exchange
Do you offer Price Adjustments?
- Price adjustments can be made within 14 days from when the order is placed
- We do not offer price adjustments for items that are purchased at a sale or marked down price that are then further reduced
- We do not offer price adjustments to match other retailers
How to send in an international return?
- Please visit https://web.global-e.com/returns/portal/mZ78/ to initiate your return
- We are not able to process International Exchanges. Please make a normal return and place a new order for the item you want instead
Damages & Repairs
- We offer Free Repairs for Life for our Levi's products
- We offer replacements for Hanes Tees and Original items within 1 year of purchase date if damaged
- Please email customercare@shopredone.com with photos and a detailed description of what you would like to us to repair